Frequently Asked Questions

This section covers:

Getting Started

  1. Why is there no Software CD in my package?

  2. How do I get started?

  3. How do I know which drive letter under My Computer is my Aireo?

  4. Why don't I see my Aireo listed as a drive on My Computer?

  5. Should I remove all these files from the Aireo hard drive to recover the disk space?

  6. What is SoniqSync?

  7. How does SoniqSync work?

  8. What can I do with SoniqSync and my Aireo?

  9. What is a mix or SoniqMix?

  10. How do I know my Aireo is connected to SoniqSync?

  11. I installed SoniqSync and received messages that I do not have computer administrator privileges. What do I do?

  12. I tried starting SoniqSync and got the following message:

    SoniqSync Cannot Start.
    Another application has already bound to the
    SoniqSync IANA registered TCP port #3803.

    Please restart SoniqSync to continue and/or
    restart your computer if you see this message again.

    What do I do?

  13. My Windows XP is running Internet Connection Firewall (IFC) and Aireo cannot connect to the computer. What do I do?

  14. How do I remove SoniqSync from the Startup file on my PC?

  15. The SoniqSync Application appears every time I reboot my PC. How do I stop this?

Upgrading SoniqSync

  1. Why can't my Aireo wirelessly dock to my PC anymore after upgrading SoniqSync?

  2. What do I do if I see Version Mismatch on the screen of my Aireo?

Connecting via USB Cable

  1. How do I connect to SoniqSync using a USB cable?

  2. I see non-music files on my Aireo when connected via USB; can I delete those files?

  3. Help, I deleted some of the files mentioned in the previous FAQ! How do I install SoniqSync now?

  4. Why does my Aireo show up under Windows Explorer with only part of my Aireo's name when connected via USB?

Connecting via Wireless Connection

  1. How does a wireless network work?

  2. How do I set up a wireless network?

  3. How do I configure a laptop for a Wi-Fi wireless network without a wireless router or Wireless Access Point (WAP)?

  4. How do I configure a desktop computer for a wireless network?

  5. How do I connect to SoniqSync from a Wi-Fi wireless connection?

  6. How do you find a wireless hotspot?

  7. Can I connect Aireo to my PC through a firewall?

  8. How can I make an ad hoc connection from my laptop to Aireo?

  9. How do I enable WEP on Aireo?

Maximizing Battery Life

  1. What is the difference between Standby and Power off?

  2. How long can I play music on a full charge?

  3. What can I do to maximize the battery life?

  4. How long will the battery charge last when I use the FM Transmit feature?

  5. How long will the battery charge last while my Aireo is in Standby mode?

  6. How do I put Aireo in Standby Mode?

  7. How do I power off Aireo?

Adding or Removing Players

  1. I removed my player from the SoniqSync Music Manager using the Remove button and SoniqSync removed the player from the Installed Players panel. I tried reconnecting to the SoniqSync Music Manager through SoniqSync > DOCK on my player and it attempts to go online but I get a Connection Lost message on my player. The SoniqSync Music Manager failed to see or acknowledge the Aireo player connection. What do I do?

Creating a Playlist

  1. What playlist formats do you support?

  2. Do you support DRM-protected media?

  3. A song appears on my Aireo player, but Aireo does not play the song. When I listen to a playlist containing the song, Aireo skips past the song. When I try to play only that song, Aireo does not play it. Why can't Aireo play my song?

  4. How do I create a playlist using Musicmatch Jukebox?

  5. How do I create a playlist using Windows Media Player?

  6. I added a song to the My Favorites playlist and it disappeared. What do I do?

Copying a Playlist to Aireo or a Mix

  1. I installed SoniqSync on a Windows 2000 operating system. When I clicked Copy Music (or Add Playlist) from SoniqSync I noticed there is no MUSICMATCH® Playlists folder. What do I do?

  2. I installed SoniqSync on a Windows 2000 operating system.  There is no Desktop.ini. What do I do?

  3. I installed SoniqSync on a Windows 2000 operating system.  I don't see the Shared Music folder, Windows Media® Playlists folder or MUSICMATCH® Playlists folders in the Open Playlist dialog. What do I do?

Downloading a Playlist to Aireo

  1. How do I get Music onto my Aireo?

  2. How do I refresh my playlists from Aireo?

  3. I tried to copy a .wav format to Aireo and received the following error:

    Condition: ASSERT( type != SspPlaylist::UNSUPPORTED );
    Program:E:\Program Files\SoniqCast\SoniqSync\SoniqSync.exe
    File: c:\soniqcastsw\hostsw\soniqcast\ssp\sspdlg.cpp
    Line: 5933

    It looks like SoniqSync does not support .wav files. How do I convert my .wav formats a format that is supported by SoniqSync?

Using Schedule Copy

  1. How do I set up my player to receive a scheduled copy through a wireless check-in?

  2. How do I set up my player to receive a scheduled copy through a USB check-in?

  3. How do I enable the check in interval on Aireo?

  4. Shouldn’t the player go back to sleep after a scheduled wireless copy? Mine remains wirelessly docked and awake, which drains the battery.

  5. How do I set up my player to receive a scheduled copy on an active connection (USB or Wireless)?

  6. I missed a scheduled copy. How do I update my Aireo?

  7. If you reset the time for the wireless scheduled copy from the SoniqSync Host, shouldn’t a wireless copy occur at that time? Or does the player need to be made aware of the new scheduled copy time via a wireless docking first?

Using the SD Card

  1. How do I use my SD-card slot?

Using the FM Stereo

  1. How can I improve FM stereo reception on my Aireo?

  2. What is the quality of the FM stereo transmission from my Aireo?

Using the FM Transmitter

  1. What is the best channel to use when using the FM Transmit feature?

  2. How do I find the best FM channel to transmit on for my car stereo?

  3. What is the range of the FM stereo transmission on my Aireo?

  4. Some of my music sounds distorted when played over my (car) stereo.  How can I correct this?

Getting Help

  1. Where can I find more information about my Aireo and the SoniqSync application on my PC?

About Aireo

  1. What is the shock and vibration tolerance of the disk drive in my Aireo?

  2. What processor is used on my Aireo?

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